FREQUENTLY ASKED QUESTIONS.
Quick answers about ordering, delivery, pickup, payments, accounts and restaurants.
QUICK ANSWERS.
If you still need help, contact support with your order number where applicable.
Contact SupportHow do I place an online order?
Choose Delivery or Pickup, select a restaurant, browse its live menu, customise eligible items, review your cart and complete checkout.
Why can menu availability or prices differ by restaurant?
Each restaurant can control product availability and optional branch-specific pricing. Your cart is revalidated before checkout.
Where is delivery available?
Delivery is available only through restaurants and delivery zones that operations has marked active. Visit the Delivery page for current city coverage.
How much does delivery cost?
The fee is configured by delivery zone and appears at checkout before you place the order.
Can I order ahead for pickup?
Yes. Choose Pickup, select a restaurant and either collect ASAP or select an available future pickup time during checkout.
What payment methods are available?
When Paystack is configured, online orders can use supported Paystack channels such as Ghana Mobile Money and cards. Cash can also be enabled or disabled by operations.
What happens if my online payment fails?
Your order remains linked to its tracking token and you can retry the payment securely from the tracking screen.
Can I customise my burger or meal?
Eligible products show modifier groups such as size, extras and ingredient removals. Required and maximum selections are enforced before the item enters your cart.
Do I need an account to order?
No. Guest checkout is supported. Creating an account adds saved addresses, favourites, order history and profile management.
Can I track an order without signing in?
Yes. The order confirmation provides a secure tracking token that opens the live tracking page.
Can I see when a rider has collected my order?
Yes. Delivery orders move to “Out for delivery” when the dispatch team releases the ready order to an assigned rider.
What if I need help with an order?
Use the Contact page, support ticket form, phone or WhatsApp. Include the BKGH order number where possible.